AI Voice Agents
Natural-language voice and chat agents that authenticate callers, resolve intents and hand off to humans with full context — 24×7, in multiple languages.
Canadian-owned · AI-first Unified Communications
UC · CCaaS · AI · Automation
The conversations that drive your business, now intelligent.
UNEWO designs, automates and manages communications that think for themselves — AI voice agents, self-healing UC operations and automated workflows from the first call to the last click.
Vendor-certified engineers
99.99% uptime SLA
24×7 NOC
62%self-service containment
< 2sAI intent detection
LIVE · UNEWO Voice Agent
Sample scenario · simulated
Platforms we architect, deploy and manage
CiscoMicrosoft TeamsWebexZoomAudioCodesRibbonFive9GenesysAmazon ConnectRingCentralPolyLogitech
CiscoMicrosoft TeamsWebexZoomAudioCodesRibbonFive9GenesysAmazon ConnectRingCentralPolyLogitech
About Us
Who we are
UNEWO is a Canadian-owned Unified Communications consultancy and managed services provider, helping organisations modernise how they communicate, collaborate and serve their customers — and now, how they automate it.
Our team of seasoned UC engineers and architects brings deep, hands-on experience across Cisco Collaboration, Microsoft Teams Voice, Webex Calling and cloud-native contact centre platforms, working across Legal, Financial Services, Healthcare, Education and Retail.
Our model is vendor-agnostic and outcome-focused. We don't sell boxes — we solve communication problems, and we use AI and automation to solve them faster and keep them solved.
All our engineers are vendor certified
Vendor-agnostic
Canada · Global delivery
0Years combined expertise
0Platforms supported
0Global regions served
0Managed service uptime
AI & Automation
Communications that think, act and heal
We embed AI into every layer of your communications stack — from the caller's first word to the engineer's first alert — so your teams spend time on conversations, not configuration.
Agent Assist & Auto-Summary
Real-time guidance, suggested replies, knowledge surfacing and instant after-call summaries written straight into your CRM.
Conversation Intelligence
Sentiment, topic and compliance analytics across 100% of interactions — turning every call and meeting into searchable insight.
UC Workflow Automation
Automated user onboarding, moves/adds/changes, licence governance and certificate renewals — policy-driven, audited and zero-touch.
AIOps & Self-Healing
Predictive monitoring that spots call-quality drift, correlates alerts and triggers automated remediation before users notice a thing.
Copilot & Meeting Intelligence
Roll out AI meeting assistants safely — transcripts, action items and room analytics — with governance, data residency and adoption built in.
How an intelligent interaction flows
Listen
Capture voice, chat and events
Understand
Intent, sentiment, context
Decide
Route, resolve or escalate
Act
Update CRM, tickets, systems
Learn
Optimise from every outcome
Our Services
What we deliver
Comprehensive UC and collaboration services for SMB and Enterprise — from cloud calling to contact centres, meeting rooms to monitoring — all with automation built in.
AI-Powered Voice Bots
Conversational IVR with NLU, intent detection, slot-filling and seamless agent handoff with full context transfer.
AI Agent Assist & Auto-Summary
Real-time agent guidance, knowledge surfacing and post-call summarisation powered by leading enterprise AI platforms.
Provisioning & MAC Automation
Zero-touch joiner/mover/leaver workflows, bulk changes and licence governance across Cisco, Teams and Webex.
AIOps for UC
Anomaly detection, alert correlation and automated remediation across voice, video and SBC estates.
Cloud Calling (UCaaS)
Full cloud PBX replacement via Webex Calling, Teams Phone, Zoom Phone or RingCentral, including PSTN, number porting and dial plan design.
Microsoft Teams Voice
End-to-end Teams Phone: Operator Connect, Direct Routing, SBC integration, calling plans, E911 and voice governance.
Cisco Collaboration
CUCM, Unity Connection, UCCX, Jabber and Webex App deployment, upgrade and migration — on-prem, hybrid or full cloud.
SBC & Session Border Control
Cisco CUBE, AudioCodes and Ribbon SBC for SIP trunking, PSTN integration, E.164 normalisation and toll-fraud protection.
UC Migration & Modernisation
Structured migration from legacy PBX (Mitel, Avaya, NEC) to modern cloud — assessment, phased cutover and adoption.
Video Conferencing Systems
Design and deployment of Cisco Room Kits, Webex Boards, Teams Rooms, Poly and Logitech from huddle spaces to boardrooms.
Microsoft Teams Rooms (MTR)
Hardware, setup, Teams admin configuration, room account provisioning and Intune policy management.
Room Booking & Scheduling
Teams Panels, Cisco Room Navigator and third-party booking with M365 and Google Workspace calendars.
AV Infrastructure Design
Displays, audio DSP, control systems, cabling and rack build — integrated seamlessly with your UC platform.
User Adoption & Training
Role-based training, quick-start guides and instructor-led sessions that make new technology stick.
CCaaS Deployment
Webex Contact Centre, Cisco UCCE/UCCX, Five9, Genesys Cloud and Amazon Connect — architecture, ACD/IVR build and agent desktop.
Omnichannel Routing
Voice, email, chat, SMS and social routed together with skills-based, priority and AI-assisted queue management.
IVR Design & Self-Service
UCCX/UCCE call flows, DTMF and conversational menus, ANI/DNIS authentication, business-hours and holiday automation.
IVR API & CRM Integration
REST/SOAP integration with Salesforce, ServiceNow, Epic and custom back-ends for real-time lookup and screen-pop.
Outbound IVR & Notifications
Appointment reminders, payment alerts and emergency notifications — compliant with CRTC, TCPA and GDPR.
WFM, Reporting & Analytics
Forecasting, scheduling and adherence plus wallboards, KPI dashboards and sentiment analysis with Power BI and Tableau.
24×7 NOC Monitoring
Round-the-clock monitoring of UC infrastructure, SBCs and room devices with proactive alerting and escalation.
Call Quality Monitoring (MOS)
Continuous MOS, jitter, packet-loss and latency analysis across VoIP paths with CDRs and call quality dashboards.
Network Readiness & QoS
WAN, LAN and SD-WAN monitoring for voice QoS — DSCP marking, policing and queuing validation.
ITSM Integration
ServiceNow, Jira Service Management, Freshservice and Zendesk with automated tickets, UC-aware CMDB and SLA alerts.
Incident, Problem & Change
UC-specific runbooks, root-cause analysis and controlled change for firmware, dial plans and certificates.
SLA Reporting & Analytics
Executive dashboards covering uptime, MTTR, call volume and QoS — monthly for SMB, real-time portal for Enterprise.
UC & Contact Centre Managed Services
Proactive administration, MACs, licence governance and campaign management with tiered SLAs.
Why UNEWO
Built different, delivered better
01
Vendor-agnostic
We recommend what's right for your environment — not what earns the highest margin. Cisco, Microsoft, Webex or all three.
02
Certified engineers
All our engineers are vendor certified — senior expertise from day one, on every engagement.
03
99.99% uptime SLA
A contractual commitment backed by 24×7 NOC monitoring, AIOps and rapid incident response.
04
Global delivery
Canadian-owned with delivery across North America, EMEA and APAC — your time zone is always covered.
Solutions
Built for your scale
Whether you have 20 users or 20,000, UNEWO has a validated solution pathway — designed and priced for your reality.
Streamlined, cost-effective UC
No complexity you don't need, no features you'll never use.
- Cloud PBX with Teams Phone or Webex Calling
- PSTN via Operator Connect or SIP trunk
- AI auto-attendant, hunt groups and voicemail transcription
- 2–4 room video systems (MTR or Webex Room)
- 5–15 agent contact centre with AI assist
- Monthly reporting and business-hours managed support
Multi-site, multi-platform estates
Managed with senior-level expertise and enterprise-grade SLAs.
- Hybrid or full-cloud UC architecture (Cisco + Teams)
- SBC with SIP trunk diversity and failover
- Multi-level IVR with CRM and AI integration
- Global meeting room standardisation programs
- 50–5,000+ agent omnichannel contact centre
- 24×7 NOC, AIOps, real-time dashboards and ITSM
A safe exit from legacy PBX
Mitel, Avaya, NEC or on-prem Cisco — with zero user disruption and full feature parity.
- Discovery audit and platform gap analysis
- Automated, phased cutover with parallel run
- Number porting, hunt group and voicemail migration
- Post-migration hypercare and user training
Pre-validated for regulated industries
Blueprints for compliance-sensitive sectors.
- Legal: secure call recording, matter-based billing integration
- Healthcare: HIPAA/PHIPA-aware calling, Epic CTI, nurse call
- Financial Services: compliant recording and audit trails
- Education: Operator Connect for EDU, E911
Case Studies
Results we've delivered
Real outcomes from real clients across industries and geographies.
125-user law firm: Avaya to Teams Phone
A mid-size litigation firm on end-of-life Avaya needed a compliant, cloud-first replacement with call recording and matter billing integration.
6 wksFull cutover
38%Telecom cost reduction
Regional health system: Webex Contact Centre + AI IVR
12 facilities needed a HIPAA-compliant omnichannel contact centre with appointment self-service and Epic screen-pop.
62%Self-service containment
45sAvg wait reduction
Global bank: 3,200-seat CUCM upgrade
Zero-downtime CUCM upgrade across 14 sites with compliant recording and SBC redundancy.
0 minUnplanned downtime
14Sites in 8 weeks
200-location retailer: MTR standardisation
A consistent meeting room experience across head office, regions and flagship stores with centralised device management.
200Rooms deployed
99.6%Device uptime
Regional bank: Webex Calling & SBC overhaul
18 branches exited an end-of-life PBX estate onto Webex Calling with AudioCodes SBC and GDPR-compliant recording.
18Branches migrated
41%Infra cost reduction
Tier-1 manufacturer: CUCM upgrade & Teams hybrid
Zero-downtime CUCM 14 upgrade across 9 APAC sites plus a Teams Phone hybrid deployment for remote workers.
9Sites across APAC
0 minUnplanned downtime
Contact Us
Let's talk
Planning a migration, exploring AI for your contact centre, or need an expert review? We're ready to help.
- Phone
- +1 437 889 0900
- hello@unewo.com
- Global coverage
- North America · EMEA · APAC
- Support hours
- 24 × 7 for Managed Service clients
CanadaUNEWO Inc.
333 Bay Street, 14th Floor
Toronto, ON M5H 2R2
333 Bay Street, 14th Floor
Toronto, ON M5H 2R2
Ready to modernise — and automate — your communications?
Talk to a UNEWO specialist. No obligation, no pitch deck. Just an honest conversation about your environment and what's possible with AI.